ServiceNow Service Portal

Service Portals are excellent tools for helping to manage human resources at a large enterprise. Consider that you are already leveraging ServiceNow HR Delivery to support various employee needs like PTO requests, onboarding, and knowledge management, but have not yet implemented an employee Service Portal. 

In order to complete a simple task, like enrolling in employee benefits, the most direct solution would be for your employee to input their data into your enterprise’s ServiceNow instance themselves. This might be a fine solution for a ServiceNow specialist, but allowing every employee to enter their data would be an administrative nightmare. Something could easily go wrong and the vast majority of your staff wouldn’t know where to begin in order to solve the issue or support the employee who made a request. 

Instead, you have employees fill out a third-party form and have your HR team manually insert the data into your instance. This is an improvement over the first scenario, but honestly, we’re still in the night terror arena. What if your employee has a clarifying question? There’s nowhere to ask or find out on your form, so now your HR representatives are inundated with emails. 

Your company needs a solution where the employee has full control over their data and does the majority of the heavy lifting, but the registration process is relatively painless. ServiceNow Service Portal saves the day. You can create a custom, beautifully branded, and intuitively designed user interface that easily walks your employee through a self-service enrollment experience. If a question pop-ups, they can easily access the Knowledge Base you’ve put together (nice job) and find what they’re looking for without using human resources. 

With a clean design and modern features, ServiceNow Service Portal can increase workplace productivity and employee engagement by delivering your ServiceNow applications in an easy-to-use platform.

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