IT Operations Management

IT Operations Management (ITOM) refers to all the technology, services, and infrastructure an IT Department provides an organization, such as applications, storage, networking, hardware, and software. The goal of ITOM is to ensure an organization has a suite of high-performance IT services that are accessible anywhere, at any time. 

What Is ServiceNow ITOM? 

ServiceNow ITOM is a suite of applications that work together to automate operations management within an organization.

It’s a comprehensive solution to modern technology challenges such as integrating disparate IT processes, resolving service outages quickly, and simplifying cloud complexities by improving stakeholder visibility and control of an organization’s data, investments, projects, and workforce. With ServiceNow ITOM, businesses can design proactive, dynamic IT solutions and deliver high-performance IT services on demand. 

For example, consider a company-wide software update. Your IT team carefully prepared for the update for weeks but on the go-live day, 10% of your staff do not receive the update. In fact, they can no longer use their software at all, dramatically impacting their ability to complete tasks. Without a modern ITOM solution in place, your IT team will have to navigate through disparate technologies to find the source of the issue and may have to make decisions with very little information, all while your staff sits on the sidelines. 

With ServiceNow ITOM in place, your team will be able to leverage applications like Service Mapping to quickly find the problem source, use ServiceNow Discovery to understand exactly what went wrong, and lean on Operational Intelligence to make a swift, educated decision backed by data. If you had already adopted ServiceNow ITOM, your IT team could have used Orchestration and prevented the update failure entirely. 

By reducing the frequency of outages, resolving issues more quickly, and offering your IT staff and users a better user experience, ServiceNow ITOM is the premier solution for your business

ServiceNow ITOM delivers a unified, service-focused approach to IT — one that prioritizes a strong configuration management database (CMDB) foundation in order to drive efficient processes, facilitate the integration of processes within IT and the rest of your enterprise, and empower stakeholders with robust governance tools and guidelines. 

With ServiceNow IT Operations Management you can

Service mapping creates a bird’s-eye view of how IT infrastructure and applications deliver business services. Service maps make it easier to identify root causes of outages or service reductions so that businesses can quickly and effectively restore services.

Once you have a strong data management foundation, you can achieve complete visibility to your on-premises and cloud resources with Discovery.