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Redefine the Retail Experience with ServiceNow

Build seamless, efficient retail operations that empower employees to deliver exceptional customer experiences with ease. 

Retail A (2)

Key Challenges in Retail

  1. Fragmented Customer Experience:

    Retailers often need help to provide a consistent customer experience across channels, leading to dissatisfaction and lost sales. ServiceNow solutions unify interactions, enhancing satisfaction and loyalty.

  2. Inefficient Inventory Management:

    Tracking stock levels and forecasting demand can be challenging, resulting in overstock or stockouts. ServiceNow provides real-time visibility and data-driven decision-making for optimal inventory management.

  3. Complex Supply Chain Management:

    Retail supply chains involve multiple parties, causing delays and increased costs. ServiceNow automates processes, enhances collaboration, and improves visibility, boosting efficiency and reducing risks.

Unlock Benefits with ServiceNow Solutions

Transform Your Retail Operations for a Competitive Edge

Retail

Modernize Your Retail Infrastructure

Implement state-of-the-art ServiceNow solutions to revamp your IT landscape, ensuring that your systems are agile, scalable, and future-proof.

customer

Adapt to Consumer Trends

Stay ahead of market trends with real-time data insights by leveraging predictive analytics to anticipate consumer needs and behaviors.

Empower Employees

Empower Employees

Equip your workforce with tools and resources for maximum productivity while fostering a culture of innovation and continuous improvement.

secure operations

Secure Your Retail Operations

Protect your business by implementing robust security measures and ensuring compliance with regulatory requirements and industry standards.

Customized ServiceNow Solutions Tailored to Your Needs

ServiceNow ITSM:

Streamline IT service management to improve efficiency and reduce costs.

ServiceNow HR Service Delivery:

Enhance employee experiences and streamline HR processes.

ServiceNow CSM:

Deliver great customer service while reducing costs.

Case Management

Customer case management refers to the process a company uses to handle, direct, resolve, and  report customer issues. Case management includes everything involved in bringing an issue to a close including the customer, the service representative, behind-the-scenes staff, and the technology and databases used to manage the case.

Success Stories: Real Results from Real Clients

Retail

View all
Retail Store Uses ServiceNow for Efficient HAM and SAM Management
Retail

Retail Store Uses ServiceNow for Efficient HAM and SAM Management

The Customer The client, a leading retail grocery store chain, has long been committed to leveraging cutting-edge technology to...
Read More
Revolutionizing Retail: Enhancing Productivity with ServiceNow WSD
Retail

Revolutionizing Retail: Enhancing Productivity with ServiceNow WSD

The Customer The online home store industry in which the customer operates is characterized by a dynamic and competitive landscape,...
Read More
Nationwide Grocer Levels Up with ServiceNow CSM
Retail

Nationwide Grocer Levels Up with ServiceNow CSM

The Customer The client is a grocer and wholesaler with around 900 locations across 32 states and over $4 billion in annual sales....
Read More

Additional Resources

Offering

Transforming Retail Operations with GlideFast Consulting and ServiceNow RO

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Now-Certified App

ProRecall: Recall Management Made Easy

View In ServiceNow Store

Whitepaper

ProRecall: Recall Management Made Easy

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