For large enterprises, IT Business Managers have a lot on their plate. Responsible for ensuring their company’s technology investments are operating at maximum efficiency, managing IT staff, maintaining and building new technology solutions, and balancing the IT budget, teams can leverage modern ITBM solutions to demonstrate that IT is an important function to any successful business.
Let’s consider a traditional organization that is using legacy systems to manage its technology needs. Enterprise executives are reviewing financials for the upcoming year and reach out to the IT department regarding the technology budget. The ITBM team knows that it’s finally time for the company to upgrade its security software. The organization has stalled on the upgrade knowing it comes with a large price tag but the upgrade has become critical after a recent security breach within the industry.
Without comprehensive data at their fingertips, the IT team has to manually gather and analyze data to conduct a cost-benefit analysis and prove the need for the upgrade. The IT manager spends the entire week collecting data (that is frankly too in-the-weeds for the executive to do in the first place) and struggles to advocate for the essential security update.
The executive team can grasp the need for the upgrade but cannot justify the expense to investors without the proper information. They notify the IT department that they will try to carve out one-third of the money they need for the update, but they can’t make any promises. This result leaves the company prone to a costly data breach, strains IT personnel in the future, and simply kicks the security can down to the curb until further notice.
If the company were to prioritize IT as a primary function to business success and adopt ServiceNow’s ITBM solution, the outcome of this story would have been very different. The IT Business Manager could have swiftly and automatically gathered the data necessary to process the executive’s request, clearly justified the need to invest in the security update, and provided a clear and concise plan for delivering the upgrade across the enterprise. ServiceNow ITBM would have saved the enterprise significant time and money and, most importantly, prevented unnecessary security vulnerability.