IT Asset Management

Being an IT Asset Manager in a large enterprise can feel a lot like being the sheriff in the Wild West. Between tracking down your organization’s hardware, staying on top of software license agreements, and trying to control rogue spending, it can be difficult to ensure compliance of every asset. With an intelligent and modern IT Asset Management platform, however, you can easily reign in troublesome assets and keep your IT house in order.

What Is IT Asset Management?

IT Asset Management (ITAM) is a set of business practices that enables enterprises to track, deploy, maintain, update, and discard a company’s IT assets. An IT asset is any valuable technology element that helps your business run. This could be hardware, such as laptops and field equipment, software such as licenses or cloud services, or digital assets like media and digital content.

In addition to tracking a wide range of asset inventory, ITAM focuses on the financial value and risk of an asset. It combines financial, inventory, contractual, and risk management responsibilities so businesses can manage the overall life cycle of their assets in order to aid in tactical and strategic decision making.

What Is ServiceNow IT Asset Management?

ServiceNow IT Asset Management (ITAM) is a product within ServiceNow’s IT Workflows solutions that automates the end-to-end lifecycle for software, hardware, and cloud assets—on one platform. 

The application incorporates the physical, technological, contractual, and financial aspects of managing IT assets. ServiceNow leverages automated workflows to assign asset requests, record maintenance activity, and prompt assessments throughout as asset’s lifecycle. The application provides an ITAM data repository that works in conjunction with your configuration management database (CMDB), eliminating the challenges of data integration, normalization, and reconciliation. 

​ServiceNow Asset Management also works hand-in-hand with ServiceNow’s IT Service Management (ITSM) applications to provide better control of inventory and improve service delivery.

With ServiceNow ITAM, you can optimize the cost of your assets while also reducing risk and automating workflows to seamlessly integrate various departments into the asset management process.

With ServiceNow ITAM you can

Enterprises have a lot of IT hardware to manage from laptops to monitors, phones to printers, servers to projectors – the list goes on. Hardware asset management enables companies to track where these assets are, how they are being used and by whom, what they cost, and the value they deliver to the organization. 

ServiceNow Hardware Asset Management offers a suite of automation capabilities to enable organizations to improve their hardware governance. With Hardware Model Normalization, you can automatically standardize hardware assets and leverage the Hardware Library to continuously deliver lifecycle information to proactively manage assets before they become a risk. By managing hardware lifecycles and corresponding tasks on one single platform, organizations can gain a full and meaningful picture of the hardware they own. 

Benefits Of ServiceNow Hardware Asset Management