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GlideFast Consulting - Principal Business Process Consultant (Remote)
Reference
JBRQ0001010
Job Details
RemoteAs a Principal Business Process Consultant, you serve as a trusted strategic advisor to our customers, bringing deep expertise in the ServiceNow platform and industry best practices. You thrive in complex environments, guiding a diverse range of organizations through future-state process design and transformation initiatives. In this senior-level role, you will lead customers in understanding the full capabilities of the ServiceNow platform while shaping strategic direction throughout the engagement and beyond. Drawing on your extensive experience, you will design and articulate leading practice process solutions that align with enterprise goals, drive long-term value, and ensure successful outcomes across implementations.
What is the role?
● Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution design
● Drive large-scale, enterprise-level ServiceNow implementations and business transformation initiatives, providing strategic direction and ensuring long-term platform success
● Partner with technical resources to deliver and facilitate process-centric workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycle
● Engage key sponsors and stakeholders to gather, assess, and translate complex business needs into actionable, scalable requirements that enable successful development and adoption
● Proactively identify and address opportunities for process and platform optimization, delivering recommendations that enhance operational efficiency, platform sustainability, and user adoption
● Serve as a strategic advisor to customers on ServiceNow tools, features, and capabilities that can enhance their use of the platform and deliver additional business value
● Design and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business value
● Manage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely delivery
● Communicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentation
● Coach teams on implementation methodology while continuously enhancing the delivery model to align with evolving industry standards and best practices
● Continue learning service delivery solutions, technologies, and methodologies
● Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
● Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time
What experience do you need for success?
● 5+ years of experience working with the ServiceNow platform across implementations or solution delivery
● 5+ years of consulting experience, working directly with clients to deliver business or technical solutions
● Proven experience advising senior stakeholders and executives, leading complex strategic and operational initiatives within large enterprises, and successfully completing at least one (1) full-cycle enterprise-level ServiceNow implementation
● Advanced knowledge of Agile and/or SAFe methodologies, with experience applying these frameworks in the context of ServiceNow implementations
● Expert knowledge of at least one ServiceNow suite and intermediate knowledge of multiple ServiceNow suites
● Extensive experience writing user stories and refining requirements, with the ability to translate complex business needs into actionable items and align them with ServiceNow capabilities
● Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations
What will you bring with you?
● Certified System Administrator (CSA)
● CIS in two (2) ServiceNow modules
● Bachelor's degree in IT, Business, or related field preferred or equivalent work experience
● Maintain an active government security clearance if applicable
The starting pay range for this role is $175,000.00 - $185,000.00. Full time employees will be eligible for medical, dental, vision, and life insurance in addition to discretionary bonuses. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010