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GlideFast Consulting - Account Manager (Remote)
Reference
JBRQ0001010
Job Details
RemoteAs an Account Manager at Everforth GlideFast, you will serve as the primary point of contact and trusted advisor for our existing client portfolio. Your primary goal is to maintain client relationships, ensure continued customer success, and support your current accounts. This role is focused exclusively on account retention, satisfaction, and support — you will not be responsible for new business acquisition. Your work will be central to sustaining Everforth's long-term presence as a premier ServiceNow partner.
What is the role?
● Serve as the primary relationship owner for an assigned portfolio of existing Everforth GlideFast accounts within your defined territory, maintaining regular and meaningful engagement with key stakeholders at all organizational levels
● Conduct ongoing account reviews and business reviews to assess client satisfaction, monitor platform utilization, and align on business goals
● Leverage ServiceNow SPACE system to accurately track account activity and contact records
● Act as a client advocate internally, coordinating with delivery, pre-sales, and resourcing teams to ensure seamless execution of engagements and high levels of client satisfaction
● Monitor active project activities including Change Orders and Statements of Work (SOWs) for assigned accounts, ensuring alignment between client expectations and delivery outcomes
● Collaborate with delivery teams during onboarding and transition phases to ensure smooth handoffs and positive client experiences
● Develop and maintain a deep understanding of each client's business environment, IT landscape, and ServiceNow usage to provide value-driven guidance
● Partner with the marketing team on account-specific outreach, communications, and engagement strategies to strengthen client loyalty
● Attend client-facing meetings, executive briefings, and industry events as a representative of Everforth GlideFast
● Maintain accurate and up-to-date account documentation, reporting, and alignment with internal processes and timelines
● Demonstrate strong corporate citizenship by completing all required administrative tasks, internal documentation, and reporting accurately and on time
What experience do you need for success?
● 2+ years’ account management experience, support for platform products and services
● Demonstrated ability to meet and exceed customer management expectations
● Excellent communication and interpersonal skills
What will you bring with you?
● BA/BS Degree education preferred
The starting pay range for this role is $0.00 - $0.00. Full time employees will be eligible for medical, dental, vision, and life insurance in addition to discretionary bonuses. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010