Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.
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GlideFast Consulting - Customer Success Manager (Remote)
Reference
JBRQ0001010
Job Details
RemoteAs a Customer Success Manager with GlideFast Consulting, you will manage a portfolio of accounts and improve customer satisfaction, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria and helping them realize value from GlideFast.
What is the role?
● Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client engagement, business outcomes, and drive renewals
● Establish and nurture strong customer relationships, positioning yourself as a trusted advisor
● Perform onboarding of accounts with customers, ensuring alignment with services and ongoing engagement throughout the customer's lifecycle
● Hold periodic customer success reviews that confirm satisfaction, resolve issues, and drive renewals/ additional services
● Be the primary interface with customers to facilitate escalations and resolve issues.
● Partner with Sales to identify renewals and new opportunities to expand customer capabilities
● Act as a customer advocate within the organization, ensuring that customer feedback and concerns are communicated to the project delivery team
● Manage contracts and understand financial performance of accounts. Ensure data is kept up to date within CRM
● Facilitation of resource changes based on customer demand/requirements
● Partner with Marketing to drive customer advocacy events and creation of success case studies/collateral
What experience do you need for success?
● 2+ years' in a consulting position, managing professional services
● 2+ years' of Customer Success or Account Management experience (or equivalent)
● Experience maintaining valuable and outcome-based relationships with a diverse customer account base
● Excellent verbal and written communications, presentation, and facilitation skills
● Understanding of enterprise software implementations and ongoing support within large and small IT departments
● Ability to travel up to 20% may be required to client locations
What will you bring with you?
● Bachelor's degree or related equivalent work experience preferred
● Maintain an active government security clearance if applicable
The starting pay range for this role is $65,000.00 - $85,000.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010