Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.
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GlideFast Consulting - Senior Business Process Consultant/Engagement Manager
Reference
JBRQ0001010
Description
As a Senior Business Process Consultant with GlideFast Consulting, you will work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform. You are essential in designing and deploying best practice process solutions that help achieve enterprise strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.Providing oversight of project delivery, managing scope, schedule, and resources, and ensuring a high standard of execution. Drawing on strong communication and project management skills, you’ll help coordinate cross-functional teams, monitor progress, and serve as a strategic liaison between GlideFast and the customer throughout the engagement.
Responsibilities
* Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements. * Document, communicate and validate business, functional design, and process requirements throughout the customer engagement. * Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates. * Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value. * Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes * Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value. * Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development. * Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features * Handle multiple complex projects or initiatives across customers and the ServiceNow platform * Develop and manage relations with key client stakeholders * Partner with clients to provide best practice solutions in order to meet their business objectives * Provide oversight and management of scope, time and schedule on assigned projects * Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF) * Develop Work Breakdown Structures and full project plans using MS Project or other project management tools * Ensure PPM is updated on a regular basis with project state, completeness, risks and issues * Ensure weekly status updates are communicated to clients and management * Update resource plans on a regular basis as directed by management * Ensure project collateral is delivered to clients in a timely manner and centrally stored. * This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes * Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client * Direct discovery workshops at client site and/or remotely to validate requirements for engagement * Deliver measurable results within the appropriate timeline resulting in positive customer feedback* Identifies gaps and opportunities related to Advisory team processes, artifacts, and methodologies * Provides recommendations to resolve and address issues in team processes, artifacts, or methodologies * Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support * Contribute to centers of excellence development * Keep up to date on all Delta releases * Continue learning service delivery solutions, technologies and methodologies * Complete client case studies, where applicable, and assist Marketing with customer content * Demonstrate ability to juggle multiple complex projects or initiatives at one time
Qualifications
* 4+ years’ working with the ServiceNow platform with experience in at least two modules * 4+ years’ experience in management consulting, process design, or product management * 5+ years’ experience in line of business (LOB) * Experience leading and executing complex strategic and operational initiatives at large organizations * Experience writing stories and grooming requirements * Experience partnering and advising key stakeholders/executives * Experience leading and executing complex strategic and operational initiatives at large organizations * Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations * Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement (in person or virtually)* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks * High proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter * Proven troubleshooting skills * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions * Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project related reports * Proficient in Active Listening and Facilitation of Workshops * Proficient in driving decisions making and problem solving * Proficient in documenting process design, business requirements, user stories, process guides, and project collateral * Strong interpersonal skills with customer centric mindset
Certifications / Education
* ITIL V3 or V4 Foundations Certification * Certification in at least two (2) ServiceNow modules (ITSM, CSM, ITOM, GRC, SecOps, or other additional products) * Agile/SAFe Product Owner Certification (or equivalent) * ServiceNow Certified System Administrator preferred * ServiceNow CIS or Experience in multiple modules preferred * Bachelor’s degree or equivalent practical experience * Maintain an active government security clearance if applicable
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010