Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.
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GlideFast Consulting - Service Delivery Manager- CSM Pod
Reference
JBRQ0001010
Description
As a Service Delivery Manager, you will provide guidance and support to your team of consultants, ensuring they have the necessary resources and skills to deliver high-quality services. In this role, you will support the management of all aspects of delivery and career management, providing both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality of service delivery.
Responsibilities
* Lead, develop, and inspire a team of consultants * Support project onboarding, resourcing, and customer feedback * Implement and uphold best-in-class practices to drive efficiency and quality of delivery services * Mentor and provide professional guidance to the team as needed * Plan and perform continuous feedback on employee performance and conduct annual performance reviews * Identify and address employee performance gaps and implement plans for performance improvement * Lead Goal Planning discussions and ensure goals and tracked and managed * Work with other managers within the pod or organization on manager-related issues and enablement * Attend Manager Hub and Manager Roundtable meetings * Ensure career development plans are reviewed and learning opportunities are explored * Review and approve, when applicable, team member’s PTO requests and expenses * Guide career and skill growth of the team and assist with certification guidance * Delivery functions outlined in the technical job description* Provide interview support as needed
Qualifications
* 3+ years in a consulting position, managing professional services * Consultative skills for software service delivery to lead customers in improving their processes and organizational models* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving * As SDM, promotes and demonstrates role model behavior and adherence to GlideFast methodology & guidelines in all customer engagement steps * High proficiency with the English language: written, reporting, verbal/oral communication skills; must be an effective presenter * Exceptional communication skills to establish effective working relationships, deliver project updates, and provide accurate technical assessments to ensure successful collaboration with all stakeholders
Certifications / Education
* Bachelor's degree in computer science, information systems, business administration, or other related fields (or equivalent work experience) * Maintain an active government security clearance if applicable
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010