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GlideFast Consulting - Service Delivery Mgr -Technical (Remote)
Reference
JBRQ0001010
Job Details
RemoteAs a Service Delivery Manager, you will provide leadership, guidance, and support to your team of ServiceNow Consultants, ensuring they have the necessary resources and skills to deliver high-quality services. In this dynamic role, you will support the management of all aspects of delivery and career management, providing both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality-of-service delivery.
What is the role?
As a Service Delivery Manager, you will provide leadership, guidance, and support to your team of ServiceNow Consultants, ensuring they have the necessary resources and skills to deliver high-quality services. In this dynamic role, you will support the management of all aspects of delivery and career management, providing both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality-of-service delivery.● Support project onboarding, resourcing, and customer feedback
● Provide technical oversight and support for projects and serve as a first-tier escalation point as needed.
● Provide technical best practices, architecture, and reviews.
● Support project staffing requests and monitor utilization.
● Mentor and provide professional guidance to the team as needed.
● Plan and perform continuous feedback on employee performance and conduct annual performance reviews.
● Lead Goal Planning discussions and ensure goals and tracked and managed.
● Ensure career development plans are reviewed and learning opportunities are explored.
● Review and approve, when applicable, team member’s PTO requests and expenses
● Guide career and skill growth of the team and assist with certification guidance.
● Lead, develop, and inspire a team of ServiceNow Consultants
● Delivery functions outlined in the technical job description.
What experience do you need for success?
● 3+ years in a consulting position, managing professional services.
● Consultative skills for software service delivery to lead customers in improving their processes and organizational models
● Knowledge in ITIL foundation is required.
● 2+ years in performance management
What will you bring with you?
● ITIL v4 Foundations
● CSA Certification required
● ServiceNow Application Developer; Implementation Specialist are a plus
● Bachelor’s degree in computer science, information systems, business administration, or other related fields (or equivalent work experience)
● Maintain active government security clearance if applicable
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010