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GlideFast Consulting - Senior Engagement Manager (Remote)
Reference
JBRQ0001010
Job Details
RemoteAs a Senior Engagement Manager at GlideFast Consulting, you will be accountable for the successful delivery of ServiceNow implementation projects, driving outcomes that align with client objectives and business value. You will provide strategic oversight of project resources, scope, schedule, and budget, ensuring that projects are delivered on time and within cost. Leveraging best practices in project and program management, you will lead operational and delivery activities, including defining work streams, reviewing critical deliverables, addressing issues proactively, and maintaining clear, strategic communication with clients and internal teams.
What is the role?
● Build and maintain strong relationships with client stakeholders, acting as a trusted advisor throughout the project lifecycle
● Lead ServiceNow implementation projects using the GlideFast Engagement Methodology and ServiceNow Adaptive Implementation Framework (SAIF), ensuring delivery on scope, schedule, and budget
● Proactively manage project governance including RIDAC items, budget tracking, schedule adherence, and scope management to drive successful outcomes
● Develop and maintain detailed project plans, Work Breakdown Structures, and resource forecasts while keeping PPM and related tools updated with project status, risks, and issues
● Drive clear communication with clients and leadership through weekly status reporting, risk management, and proactive issue resolution
● Oversee the creation and delivery of project collateral such as kickoff decks, meeting notes, and implementation documentation, ensuring timely distribution and centralized storage
● Facilitate discovery workshops to validate requirements and align business objectives with technical solutions
● Collaborate with Solution Consultants, BPC’s, and developers to deliver high-quality, best practice solutions that achieve measurable results and positive client feedback
● Act as the primary liaison and escalation point for clients, advising on strategic initiatives, participating in customer success reviews, and driving consistently strong CSAT scores
● Take ownership of leadership responsibilities to drive outcomes and support teams in the absence of established leadership
● Create and adapt executive level status presentations, roadmaps, and delivery plans
● Continue learning service delivery solutions, technologies, and methodologies
● Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
● Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time
What experience do you need for success?
● 4+ years experience in project/program management
● 3+ years professional consulting experience
What will you bring with you?
● Agile/SAFe Scrum Master certification
● Certified System Administrator Certification(CSA)
● Maintain an active government security clearance, if applicable
The starting pay range for this role is $160,000.00 - $185,000.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010