Grüply

While ServiceNow is great at sending email notifications, it doesn’t offer a 1:1 instant chat capability that many users crave.

Grüply is a web-based messaging platform that allows users to send group text messages directly from ServiceNow. Grüply was built by ServiceNow experts specifically for the Now Platform, allowing it to seamlessly integrate with your existing ServiceNow instance.

• Bi-directional group text conversations

• Ability to send text messages to the group conversation from the Form view or Mobile

• Ability to start and end multiple conversations on the ServiceNow Platform

• Easy-to-use functionality and design

• Manage security through controlled user-profiles and preferences

• Portal view included to view all active and inactive conversations

• Condition builder to configure new events

• Ability to assign tasks through text

• Automated escalation of task assignment through text