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GlideFast Consulting - Transformation Advisor (Remote)
Reference
JBRQ0001010
Job Details
RemoteThe Transformation Advisor will act as the lead Organisational Change practitioner for the Customer’s migration from BMC Remedy to a domain‑separated ServiceNow instance. This role is responsible for developing and executing the end-to-end Change Enablement strategy, governance approach, and stakeholder engagement model for all impacted internal and external audiences. The advisor will create comprehensive project plans, including timelines, milestones, RACI, communications sequencing, and change dependencies, and produce associated artefacts to guide program execution.
Key responsibilities include designing and delivering detailed communications plans and materials for internal teams, Service Delivery Managers, and customer representatives; developing and coordinating end-to-end training strategies, learning materials, user guides, and reference content; and producing post-go-live adoption and reinforcement plans, including feedback mechanisms, KPIs, success criteria, and ongoing communication cadence. The role ensures that all change impacts are identified, documented, and integrated into program planning, design, build, and migration cycles, providing structured outputs for leadership and delivery teams.
The Transformation Advisor will deliver high-quality organisational change artefacts and activities that prepare the Customer’s teams and users to adopt new ways of working as the ServiceNow platform is introduced, ensuring smooth adoption, engagement, and long-term transformation success.
What is the role?
● Act as the lead Organisational Change practitioner for Capita’s migration from BMC Remedy to a domain‑separated ServiceNow CSM instance, developing and delivering the end‑to‑end Change Enablement strategy, governance approach, and engagement model for all impacted internal and external stakeholders.
● Develop a comprehensive Change Enablement project plan, including timelines, milestones, RACI, communications sequencing, stakeholder engagement activities, and change‑related dependencies, and produce the associated artefacts.
● Create and deliver a detailed communications plan, including messaging, targeted comms packs, briefing materials, email templates, stakeholder‑specific assets, and other artefacts required to inform and prepare internal teams, Customer Account Teams, Service Delivery Managers, and affected customer representatives.
● Develop the end‑to‑end training strategy, including learning needs analysis, training approach, delivery method, audiences, and timelines, and coordinate or produce training materials, user guides, and reference content required to support readiness.
● Produce a post‑go‑live adoption and reinforcement plan, including feedback mechanisms, behavioural reinforcement activities, KPIs and success criteria, measurement approach, adoption dashboards, and communication cadence for ongoing change management.
● Ensure all change impacts are identified, documented, communicated, and integrated into programme planning, design, build, and migration cycles, providing clear, structured outputs for leadership and delivery teams.
● Deliver practical, high‑quality organisational change artefacts and activities that ensure Capita’s teams and customers are informed, prepared, and able to adopt new ways of working as the ServiceNow platform is introduced.
What experience do you need for success?
● 8+ years of experience in Organizational Change Management, transformation consulting, or enterprise technology adoption.
● Experience supporting enterprise platform implementations, preferably with ServiceNow.
● Strong experience with stakeholder management, executive communication, and workshop facilitation.
● Proven ability to drive user adoption and organizational alignment during complex technology implementations.
● Experience developing communications, training programs, and change impact assessments.
● Consulting experience in professional services or client-facing environments preferred.
● Strong analytical, presentation, and interpersonal skills.
What will you bring with you?
● Bachelor's degree in IT, Business, or related field preferred or equivalent work experience
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010