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GlideFast Consulting - Senior Director of Professional Services- Business Process Consultancy (Remote)
Reference
JBRQ0001010
Job Details
RemoteRequirements:
● SDD or above may apply from any delivery pod may apply
● Resume required, cover letter optional
Application Deadline: January 22, 2026 5pm ET
The Sr. Director – Professional Services (Business Process Consultancy) is responsible for leading and expanding the delivery of services with a strong focus on customer satisfaction and business growth. In this role, you will lead the delivery of outstanding business process consultancy services (e.g workshops, testing strategy and plans, client governance and value definition throughout customer lifecycles. Additionally, managing Service Delivery Directors, Managers, and individual contributors. The Senior Director of Professional Services- BPC is accountable for meeting utilization, margin, and delivery goals while developing team talent in technical expertise, consulting, and customer service. This role also drives growth within their respective delivery pod’s specialization around Business Process Consultancy, enhancing support for current and future offers and engagement models. Working closely with SVP Professional Services, the Sr. Director – Professional Services ensures alignment with business objectives and engages directly with customers to strengthen relationships, ensure project success, and expand service opportunities.
What is the role?
● Lead and manage SDDs, SDMs, and individual contributors.
● Ensure successful delivery of customer engagements, achieving pod goals for utilization, margin, and quality
● Drive team growth by expanding service offerings and scaling resources to meet customer needs and adapt to market changes
● Serve as Executive Sponsor and/or escalation point on select customer engagements,
● Lead continuous improvement initiatives across customer delivery, best practice processes, collateral, and team development
● Collaborate with sales and delivery teams to assess client needs, propose solutions, and expand offerings in response to evolving requirements
● Monitor resource planning, utilization, and capacity management, ensuring teams are aligned to deliver high-quality results
● Conduct team assessments through feedback requests and performance reviews, providing input as appropriate
● Communicate effectively with stakeholders at all levels, ensuring transparency and alignment
● Analyze and interpret data and metrics; prepare and present key reports to senior leadership
● Provide leadership, coaching, and oversight to the technical team while ensuring the successful delivery of professional services
What experience do you need for success?
● 5+ years of progressive experience in Professional Services, Consulting, or a related client-facing delivery organization
● 3+ years of leadership experience, including managing delivery teams
● Strong background in project and program management, including oversight of large-scale, multi-client engagements
● Experience developing and executing scalable service delivery models and methodologies
● Proficiency in data analysis and interpreting performance/operational metrics
● Experience with budget management, forecasting, and financial reporting
● Familiarity with compliance, governance, and risk management practices in a services environment
● Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
What will you bring with you?
● Bachelor's degree in IT, Business, or related field preferred or equivalent work experience
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010