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GlideFast Consulting - Enterprise Service Catalog and Ux Product Manager (C2H)

Reference

JBRQ0001010

Description

Overview :

You’ll join the ServiceNow Platform team at Takeda, a rapidly changing industry that uses technology and data in new ways. You’ll work in an agile, innovative, people-centric organization, where your work will matter every day as you use your skills to lead the team to create and manage Enterprise Service Catalogs, digitize paper based workflows, increase usage and citizen builder capability of Enterprise Service Catalogs, on NOW platform. In this role, you will drive improving the availability, searchability and quality of Knowledge that is available throughout the organization through the Enterprise Service Catalog and Portals. Also you will lead the effort to Increase the acceptance and use of our service portal through user experience design - for more satisfaction, efficiency and make life simple for our employees, Partners, HCPs and patients.

 

Responsibilities

 

How you will contribute:

Product Delivery

* Define product vision and align it with ServiceNow Platform and product owners/ stakeholders responsible for adjacent products. * Provide recommendations on features needed for the product for future stages of development. * Lead team through the process of defining product requirements ensuring they are complete, integral, consistent, and the sole source of requirements for the team. * Clarify delivery expectations with business stakeholders  * Prioritize features with development teams and ensure successful releases. * Scope the delivery promise of a Catalog considering existing resource constraints and sustained development of the Service Catalog/ UX product.  * Oversee initiation and execution of continuous improvement efforts. * Define product offering in terms of benefits, features, and customer journeys. * Responsible for the day-to-day development and alignment of delivery to the strategic vision.  * Build product vision to incorporate intelligence feature of platform in improving Service Catalog 

Monitoring and Reporting

* Build a backlog of user stories, prioritize items to achieve business goals and continuously update together with the team. * Make sure the team correctly understands the requirements. * Work with the scrum master, engineering manager, and design leads to align timelines, dependencies, and scope. * Participate in the planning sprint to reaffirm priorities and confirm requirements. * Interact with other teams and units as part of synchronization ceremonies to implement cross-team tasks. * Support the team in collecting ideas and setting priorities for prototyping and development. * Develop a customer engagement plan for the Service Catalog & UX and work with Capability Owners and partners across the organization to drive execution. * Work with Capability Owners to prepare for customer launch and readiness.

 

Qualifications

* Degree, majoring in Computer Science/Information Systems, with a minimum of 7 years relevant experience in ServiceNow Application design and implementation. * Ability to interact with all levels of management including Leadership Team. Complex problems and proposed solutions. * Experienced in concepts of Centralized request portal, Employee Center, Request Management, Now Mobile, Virtual Agent and Service Catalog builder. * 3+ years’ experience in implementation and management of Service Catalog and UX. * Ability to integrate Service Catalog to a Third party apps * Familiarity with Intelligent automation concepts. * Familiarity with JIRA & Tricentis * Agile Software Development Life Cycle and GxP validated Experience.

 

 

Certifications / Education

 

The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.

Apply For This Opportunity

Reference

JBRQ0001010