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GlideFast Consulting - ServiceNow Subject Matter Expert (Onsite in DC or St. Louis) (Remote)
Reference
JBRQ0001010
Job Details
RemoteGlideFast Consulting has a career opportunity for a ServiceNow Subject Matter Expert (SME) to support our federal customers.
The ServiceNow SME is responsible for providing technical and strategic expertise in managing, configuring, and optimizing the ServiceNow platform. Their responsibilities typically include, but are not limited to platform administration and configuration, workflow and process automation, development and customization, integration and data management, performance optimization and troubleshooting, training and user support, governance and compliance, upgrades and enhancements, and strategic planning and roadmap development.
What is the role?
GlideFast Consulting has a career opportunity for a ServiceNow Subject Matter Expert (SME) to support our federal customers.The ServiceNow SME is responsible for providing technical and strategic expertise in managing, configuring, and optimizing the ServiceNow platform. Their responsibilities typically include, but are not limited to platform administration and configuration, workflow and process automation, development and customization, integration and data management, performance optimization and troubleshooting, training and user support, governance and compliance, upgrades and enhancements, and strategic planning and roadmap development.
● Possess in depth knowledge of the Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations management Order Management (TSOM), Telecommunications (OMT) modules
● Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules
● Assist in the design, creation, and maintenance of the ServiceNow Forms, Reports, Views, Workflows, Groups and Roles
● Assist in the design, creation, enhancements, and maintenance of Dashboards and reporting, including scheduled reports
● Architect and design tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
● Coordinate and support application and platform upgrades
● Assist with design, creation and cataloging of business process flows
● Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
What experience do you need for success?
● Possess in depth knowledge of the Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations management Order Management (TSOM), Telecommunications (OMT) modules
● Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules
● Assist in the design, creation, and maintenance of the ServiceNow Forms, Reports, Views, Workflows, Groups and Roles
● Assist in the design, creation, enhancements, and maintenance of Dashboards and reporting, including scheduled reports
● Architect and design tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
● Coordinate and support application and platform upgrades
● Assist with design, creation and cataloging of business process flows
● Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
What will you bring with you?
● ServiceNow Certified System Administrator
● ServiceNow Certified Application Developer
● (3) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR, other product areas)
● ITIL v3 or v4 Certification preferred
● Active government security clearance or eligible/willing to obtain
The starting pay range for this role is $140,000.00 - $180,000.00. Full time employees will be eligible for medical, dental, vision, and life insurance in addition to discretionary bonuses. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010