Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.
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GlideFast Consulting - Service Delivery Manager - Technical
Reference
JBRQ0001010
Description
As a Service Delivery Manager, you will provide leadership, guidance, and support to your team of ServiceNow Consultants, ensuring they have the necessary resources and skills to deliver high-quality services. In this dynamic role, you will support the management of all aspects of delivery and career management, providing both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality-of-service delivery.
Responsibilities
* Support project onboarding, resourcing, and customer feedback * Provide technical oversight and support for projects and serve as a first-tier escalation point as needed. * Provide technical best practices, architecture, and reviews. * Support project staffing requests and monitor utilization. * Mentor and provide professional guidance to the team as needed. * Plan and perform continuous feedback on employee performance and conduct annual performance reviews. * Lead Goal Planning discussions and ensure goals and tracked and managed. * Ensure career development plans are reviewed and learning opportunities are explored. * Review and approve, when applicable, team member’s PTO requests and expenses * Guide career and skill growth of the team and assist with certification guidance. * Lead, develop, and inspire a team of ServiceNow Consultants * Delivery functions outlined in the technical job description.* Provide interview support as needed. * Contribute to the growth and success of the company by participating in Manager Round Table and Manager Hub Sessions (as timezones permit) * Continue learning service delivery solutions, technologies and methodologies. * Build on current platform knowledge by learning new modules and broadening skillset.
Qualifications
* 3+ years in a consulting position, managing professional services. * Consultative skills for software service delivery to lead customers in improving their processes and organizational models * Knowledge in ITIL foundation is required. * 2+ years in performance management* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving * High proficiency with the English language: written, reporting, verbal/oral communication skills; must be an effective presenter * Exceptional communication skills to establish effective working relationships, deliver project updates, and provide accurate technical assessments to ensure successful collaboration with all stakeholders * Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports * Proven troubleshooting skills * Continue learning service delivery solutions, technologies, and methodologies * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
Certifications / Education
* ITIL v4 Foundations * CSA Certification required * ServiceNow Application Developer; Implementation Specialist are a plus * Bachelor’s degree in computer science, information systems, business administration, or other related fields (or equivalent work experience) * Maintain active government security clearance if applicable
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010