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GlideFast Consulting - Associate Engagement Manager

Reference

JBRQ0001010

Description

As an Associate Engagement Manager with GlideFast Consulting, you’ll embark on a learning and mentorship journey toward becoming an Engagement Manager. Through this opportunity, you’ll learn the foundational skills necessary for managing and delivering ServiceNow implementation projects. Your responsibilities will include gaining proficiency in overseeing and managing resources, as well as understanding how to handle scope, schedule, and project costs. Under the guidance of experienced mentors, you’ll dive into best practices for effective project management. Through hands-on learning, you’ll develop the ability to lead project management and operational support activities. This will involve defining work schedules and assignments, reviewing deliverables, managing discrepancies, and learning effective communication strategies with both customers and team members. If successful, you’ll be equipped with the knowledge and skills to excel in the role of an Engagement Manager, ready to contribute to the success of ServiceNow implementation projects with confidence

 

Responsibilities

* Develop and manage relations with key client stakeholders * Partner with clients to provide best practice solutions in order to meet their business objectives  * Provide oversight and management of scope, time and schedule on assigned projects * Manage projects using the GlideFast Engagement Methodology based on the ServiceNow NOW Create Methodology  * Develop Work Breakdown Structures and full project plans using MS Project or other project management tools * Ensure project management tooling is updated on a regular basis with project state, completeness, risks and issues * Ensure weekly status updates are communicated to clients and management * Update resource plans on a regular basis as directed by management * Ensure project collateral is delivered to clients in a timely manner and centrally stored.

* This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes

* Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client * Direct discovery workshops at client site and/or remotely to validate requirements for engagement * Deliver measurable results within the appropriate timeline resulting in positive customer feedback

 

* Assist other project team members with project activities, cover additional projects for team members when they are out of office.  * Maintain consistent satisfactory CSAT scores * Contribute to centers of excellence development * Work independently as well as part of a team using good communication and positive attitude, promoting our passionate and family-like culture * Continue learning service delivery solutions, technologies and methodologies * Be a trusted advisor to the customer through understanding their existing and future needs to drive the ServiceNow solution * Demonstrate ability to juggle multiple complex projects or initiatives at one time

 

Qualifications

* Experience working with multiple stakeholders * Proven ability to coordinate and oversee events or projects, ensuring seamless experiences for customers and stakeholders * Strong communication and documentation skills, with the ability to effectively communicate and document changes or updates to stakeholders * Demonstrated adaptability and ability to quickly learn and apply new concepts or skills in a fast-paced environment * Demonstrated ability to quickly learn and adapt to new software tools and project planning methodologies

 

* Self-motivated, disciplined professional with a record of accomplishment in managing multiple complex tasks * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.  * High proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter  * Proven troubleshooting skills * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions * Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project-related reports * Record of accomplishment in managing multiple complex tasks * Ability to document decisions, actions, and risks in detail and within a timely manner

 

Certifications / Education

* ITIL V3 or V4 Foundations Certification preferred * ServiceNow Certified System Administrator preferred * Degree in Information Technology or related field (or equivalent experience) * PMP Certification preferred * Maintain an active government security clearance if applicable

 

The starting pay range for this role is $50,000.00 - $80,000.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.

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Reference

JBRQ0001010