Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.
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GlideFast Consulting - Service Delivery Director- PET pod
Reference
JBRQ0001010
Description
The Service Delivery Director (SDD) at GlideFast is a key member of the management team, reporting to an Associate/Vice President. The SDD has the overall responsibility of directly managing other people leaders in the respective pod - Service Delivery Managers (SDMs), in addition to indirect responsibility for the quality execution and talent development of the team members across his/her responsibility. As a member of a small group of Directors, you are also an extension of our A/VP senior manager team. You may be called up for counsel and participation in pod responsibilities as well as broader GlideFast initiatives around quality execution and talent development. These are necessary to meet GlideFast’s short-term and long-term goals. As the Service Delivery Director, you will provide leadership, guidance, and support to your team, ensuring they have the necessary resources and skills to deliver high-quality services. This involves conducting performance evaluations, identifying training needs, and fostering a collaborative and positive work environment.
Responsibilities
* Lead, develop, and inspire a team of consultants (and their managers), fostering a customer-centric culture and ensuring their success in delivering high-quality ServiceNow implementation projects * Act as the most senior manager within the pod (excluding your A/VP) which may entail backfilling or delegated by your pod leader during PTO, other absences. * Implement and uphold best-in-class practices to drive efficiency and quality of delivery services, as the primary role model within the SDD’s team, and similarly across the organization * Support overall project staffing requests and monitor utilization for organization * Assist with scoping as needed (ex. SOW’s, ROM’s, other additional documents) * Plan, oversee and perform continuous feedback on employee performance and conduct annual performance reviews * Identify and address employee performance gaps and implement plans for performance improvement * Participate in Goal Planning and ensure goals and tracked and managed * Ensure career development plans are reviewed and learning opportunities are explored * Review and approve, when applicable, team member’s PTO requests and expenses * Guide career and skill growth of the reporting managers on the team and assist with certification guidance * Mentor and provide professional guidance to the team as needed. In particular, growth of our Service Delivery Manager community * Delivery functions outlined in the technical job description* Provide marketing with case studies and marketing content * Provide interview support as needed * Contribute to the growth and success of the company by participating in Manager Round Table and Manager Hub Sessions * Foster Centers of Excellence as needed * Continue learning service delivery solutions, technologies and methodologies * Build on current platform knowledge by learning new modules and broadening skillset * Contribute to cross - delivery initiatives, as needed
Qualifications
* 5+ years in a consulting position, managing professional services * Demonstrated leadership and role modeling skills and acumen * Consultative skills for software service delivery to lead customers in improving their processes and organizational models * Good understanding of the puts and takes of the business and the ability to translate that to team members, discussions and initiatives - within your pod and across the company* A leader of manager mind set. Understanding of management opportunities, challenges * People person - motivates, leads by example, demonstrates role model managerial behaviors (in particular when interfacing with others on customer engagements, GlideFast initiatives and general interactions). * Promotes and advances our GlideFast methodology - amongst his/her own team and across all customer engagements (i.e projects) involved in as consultant * Growth and constructive mindset * Solid business acumen - understanding of how the company “ticks”, its abilities and constraints, tie-ins to company goals and objectives, KPIs, etc. * Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving. In particular, can manage a team while supporting customers as Individual Contributor consultant * High proficiency with the English language: written, reporting, verbal/oral communication skills; must be an effective presenter * Excellent communications skills required
Certifications / Education
* Bachelor's degree in computer science, information systems, business administration, or other related fields (or equivalent work experience)
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010