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GlideFast Consulting - Business Process Consultant

Reference

JBRQ0001010

Description

As a Business Process Consultant with GlideFast Consulting, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project

 

Responsibilities

Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements.Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value.Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomesDesign and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value.Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development.Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features.Handle multiple complex projects or initiatives across customers and the ServiceNow platform

 

Identifies gaps and opportunities related to Advisory team processes, artifacts, and methodologiesProvides recommendations to resolve and address issues in team processes, artifacts, or methodologiesContribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team supportContribute to centers of excellence developmentKeep up to date on all Delta releasesContinue learning service delivery solutions, technologies and methodologiesComplete client case studies, where applicable, and assist Marketing with customer contentDemonstrate ability to juggle multiple complex projects or initiatives at one time

 

Qualifications

3+ years working with the ServiceNow platform with experience in at least two modules3+ years experience in management consulting, process design, or product managementExperience leading and executing complex strategic and operational initiatives at large organizationsExperience partnering and advising key stakeholders/executivesExperience leading and executing complex strategic and operational initiatives at large organizationsAdvanced presentation skills, including the creation and delivery of professional PowerPoint presentationsAbility to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement (in person or virtually)

 

Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasksHigh proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project related reportsProven troubleshooting skillsMaintain professionalism and an uninterrupted work environment during all client meetings and interactionsProficient in Active Listening and Facilitation of WorkshopsProficient in driving decisions making and problem solvingProficient in documenting process design, business requirements, user stories, process guides, and project collateralStrong interpersonal skills with customer centric mindset

 

Certifications / Education

ITIL V3 or V4 Foundations CertificationCertification in at least two (2) ServiceNow modules (ITSM, CSM, ITOM, GRC, SecOps, or other additional products)Agile/SAFe Product Owner Certification (or equivalent)ServiceNow Certified System Administrator preferredServiceNow CIS or Experience in multiple modules preferredBachelor’s degree or equivalent practical experienceMaintain an active government security clearance if applicable

 

The starting pay range for this role is $0 - $0. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com

Apply For This Opportunity

Reference

JBRQ0001010