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GlideFast Consulting - Senior Engagement Manager- UK (Remote)
Reference
JBRQ0001010
Job Details
RemoteAs a Senior Engagement Manager with GlideFast Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team.
What is the role?
As a Senior Engagement Manager with GlideFast Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team.● Develop and manage relations with key client stakeholders
● Partner with clients to provide best practice solutions in order to meet their business objectives
● Provide oversight and management of scope, time and schedule on assigned projects
● Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF)
● Develop Work Breakdown Structures and full project plans using MS Project or other project management tools
● Ensure PPM is updated on a regular basis with project state, completeness, risks and issues
● Ensure weekly status updates are communicated to clients and management
● Update resource plans on a regular basis as directed by management
● Ensure project collateral is delivered to clients in a timely manner and centrally stored.
● This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes
● Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client
● Direct discovery workshops at client site and/or remotely to validate requirements for engagement
● Deliver measurable results within the appropriate timeline resulting in positive customer feedback
● Create and adapt executive level status presentations, roadmaps, and delivery plans
What experience do you need for success?
● 4+ years in a consulting position, managing professional service engagements
● 4+ years experience leading implementations of (3) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) is required
● Working expertise with Agile is required
● Working expertise of ITIL is required
● Experience as a Scrum Master or RTE
What will you bring with you?
● ITIL V3 or V4 Foundations Certification required
● ServiceNow Certified System Administrator required
● Agile/SAFe Scrum Master Certification required
● Degree in Information Technology or related field (or equivalent experience)
● ServiceNow specialty certification (PPM, Agile, DevOps, or other additional products)
● PMP Certification preferred
● Maintain an active government security clearance if applicable
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010