Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.
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GlideFast Consulting - Business Process Consultant
Reference
JBRQ0001010
Description
The Business Analyst for GlideFast Consulting will work closely with our Business Process Consultants to identify and manage our customers’ business requirements by developing agile stories to capture process and technical design to support the implementation of ServiceNow. As a trusted partner to these organizations, you will help drive refinement of requirements to ensure that business outcomes are met and exceeded.
Responsibilities
* Documents processes, workflows, and stories during Process Consulting Workshops ensuring that requirements are understood and delivered to specification * Leads the story grooming and writing process, collaborating with the project team to prioritize and document business and process requirements * Supports the Business Process Consultant and Technical Architect in sprint planning. * Supports management of the RIDAC and creates new stories during the Execution phase * Supports or delivers OCM activities such as knowledge transfer, documentation, and training * Engages stakeholders in proper, prompt, and frequent grooming of project documentation and artifacts via clear written and verbal communication * Acts as a backup to the Business Process Consultant and Engagement Manager role when needed, facilitating scrum meetings, status reporting, and showbacks * Collaborate and contribute to the organization to support continual improvement of customer delivery, best practice processes, collateral * Guides clients on story and agile best practices* Identifies gaps and opportunities related to Advisory team processes, artifacts, and methodologies * Provides recommendations to resolve and address issues in team processes, artifacts, or methodologies * Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support * Contribute to centers of excellence development * Keep up to date on all Delta releases * Continue learning service delivery solutions, technologies and methodologies * Complete client case studies, where applicable, and assist Marketing with customer content * Demonstrate ability to juggle multiple complex projects or initiatives at one time
Qualifications
* 1-4 year(s) of experience in at least one ServiceNow module or application (ITOM, GRC, SecOps, or other additional products) * 1 - 4year(s)of experience in Line of Business * 1 - 4year(s)of Consulting experience (internal or external customers) * 1 - 4year(s) of industry experience (telecomms, manufacturing, finance) * Experience partnering with key stakeholders/executives * 1 -4 year(s) of experience writing stories and grooming requirements* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving. * Excellent proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter * Proven troubleshooting skills * Continue learning service delivery solutions, technologies, and methodologies. * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions * Excellent communications skills required – verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports * Skilled in documenting business requirements, user stories, and project collateral. * Strong interpersonal skills with customer centric mindset
Certifications / Education
* ITIL V3 or V4 Foundations Certification preferred * Degree in Information Technology or related field; or equivalent experience * Obtaining ServiceNow CSA and CIS certifications specific to the modules required by the ongoing project's needs * Maintain an active government security clearance if applicable
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010