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GlideFast Consulting - ServiceNow Subject Matter Expert (Onsite in DC or St. Louis)
Reference
JBRQ0001010
Description
GlideFast Consulting has a career opportunity for a ServiceNow Subject Matter Expert (SME) to support our federal customers.The ServiceNow SME is responsible for providing technical and strategic expertise in managing, configuring, and optimizing the ServiceNow platform. Their responsibilities typically include, but are not limited to platform administration and configuration, workflow and process automation, development and customization, integration and data management, performance optimization and troubleshooting, training and user support, governance and compliance, upgrades and enhancements, and strategic planning and roadmap development.
Responsibilities
* Possess in depth knowledge of the Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations management Order Management (TSOM), Telecommunications (OMT) modules * Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules * Assist in the design, creation, and maintenance of the ServiceNow Forms, Reports, Views, Workflows, Groups and Roles * Assist in the design, creation, enhancements, and maintenance of Dashboards and reporting, including scheduled reports * Architect and design tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc) * Coordinate and support application and platform upgrades * Assist with design, creation and cataloging of business process flows * Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies* Build on current platform knowledge by learning new modules and broadening skillset * Utilize strong communication, presentation, and writing skills * Maintain current certifications, keep up to date on all Delta releases * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions * Continue learning service delivery solutions, technologies and methodologies * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving. * Provide relevant expertise in Centers of Excellence (COE) * Provide interview support as needed
Qualifications
* Possess in depth knowledge of the Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations management Order Management (TSOM), Telecommunications (OMT) modules * Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules * Assist in the design, creation, and maintenance of the ServiceNow Forms, Reports, Views, Workflows, Groups and Roles * Assist in the design, creation, enhancements, and maintenance of Dashboards and reporting, including scheduled reports * Architect and design tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc) * Coordinate and support application and platform upgrades * Assist with design, creation and cataloging of business process flows * Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving * High proficiency with the English language: written, reporting, verbal/oral communication skills; must be an effective presenter * Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports * Proven troubleshooting skills * Remain innovative, creative, and self-directed * Continue learning service delivery solutions, technologies, and methodologies. * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
Certifications / Education
* ServiceNow Certified System Administrator * ServiceNow Certified Application Developer * (3) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR, other product areas) * ITIL v3 or v4 Certification preferred * Active government security clearance or eligible/willing to obtain
The starting pay range for this role is $140,000.00 - $180,000.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010