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GlideFast Consulting - ITOM Product Owner & Discovery Lead - Contract to Hire
Reference
JBRQ0001010
Description
This role combines the responsibilities of leading the implementation and optimization of ServiceNow IT Operations Management (ITOM) modules with overseeing the ServiceNow Discovery processes to ensure comprehensive visibility into our IT infrastructure. The ideal candidate will have a strong background in both ITOM and Discovery, with the ability to drive strategic initiatives and enhance IT services through effective utilization of ServiceNow capabilities.
Responsibilities
* Serve as the Product Owner for ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Cloud Management * Lead the design, implementation, and optimization of ServiceNow Discovery to discover and map IT assets and dependencies * Collaborate with stakeholders to gather requirements, prioritize features, and ensure alignment with business objectives for ITOM and Discovery initiatives * Configure and customize ServiceNow ITOM and Discovery modules to meet specific business needs and enhance operational efficiency * Monitor and maintain the performance of ITOM and Discovery processes, identifying and resolving issues proactively * Provide guidance and training to IT teams on utilizing ITOM and Discovery data for decision-making and process improvements * Drive continuous improvement in IT services through the effective use of ServiceNow ITOM and Discovery capabilities* Maintain current certifications, keep up to date on all Delta releases * Build on current platform knowledge by learning new modules and broadening skillset
Qualifications
* Proven experience in leading ITOM and Discovery implementations and managing related processes * Strong knowledge of ServiceNow ITOM and Discovery modules, configurations, and best practices * Excellent communication, stakeholder management, and project management skills. * Ability to prioritize tasks, manage multiple projects, and work effectively in a collaborative environment * Familiarity with Agile methodologies and ITIL practices is a plus* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving * Excellent proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter * Proven troubleshooting skills * Continue learning service delivery solutions, technologies, and methodologies * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions * Excellent communications skills required – verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports
Certifications / Education
* Bachelor's degree in IT, Business, or related field preferred or equivalent work experience * ServiceNow Certified Implementation Specialist (ITOM and Discovery) certifications are preferred
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010