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GlideFast Consulting - Platform Operations Manager - Contract to Hire
Reference
JBRQ0001010
Description
The Platform Operations Manager will be responsible for managing overall operations of the ServiceNow platform, ensuring the stability, performance, and security of the ServiceNow environment, as well as managing platform upgrades, integrations, and enhancements. The ideal candidate will have a strong technical background in ServiceNow administration and operations management, with a focus on optimizing platform performance and reliability.
Responsibilities
* Manage the day-to-day activities of the platform operation, including establishing priorities and work assignments * Monitor and communicate incident impacts and trends related to the ServiceNow platform to stakeholders * Provide directions to teams in problem and incident management activities, specifically identification, research, and initial vendor contact * Ensure availability of resources to fulfill service requests and participate in project planning and coordination for assigned customer groups * Ensure installations and upgrades are performed while maintaining ongoing systems operations in accordance with established policies and procedures * Conduct routine system monitoring and verify the integrity and availability of all hardware, server resources, systems, and key processes; review system and application logs, and verify the completion of scheduled jobs * Regularly monitor and tune systems to achieve optimum performance levels * Participate in testing of new technologies for impact analysis and transition to ongoing operations * Manage individual capacity and balance time between operations and initiatives, meeting expectations for ongoing resourcing processes * Support reliable and stable data management, security, backup, restoration, archiving, and replication * Review critical incident outage resolution results and responses, and dispositions of failed changes due to issues related to the platform * Conduct regular audits and assessments to identify areas for improvement and implement solutions to enhance platform efficiency * Collaborate with cross-functional teams to integrate ServiceNow with other systems and applications for seamless data flow and process automation* Maintain current certifications, keep up to date on all Delta releases * Build on current platform knowledge by learning new modules and broadening skillset
Qualifications
* Proven experience in ServiceNow platform administration and operations management * Strong knowledge of ServiceNow platform architecture, configurations, and integrations * Excellent problem-solving, communication, and leadership skills * Ability to prioritize tasks, manage projects, and work effectively in a fast-paced environment * Experience with ITIL practices and IT service management processes is a plus * 10+ years of information systems experience in multiple areas of IT * 7+ years of experience in IT Management * 5+ years of experience in ServiceNow platform management and integrations * Solid understanding of NLU and machine-learning methods and ServiceNow ML capabilities, and capabilities by other market players (e.g. Microsoft) * Solid understanding of the Software Delivery Lifecycle principles in the pharmaceutical industry (CSV, CSA, GAMP 5) (desired) * Solid understanding and experience working with Agile Development and DevSecOps practices and tools (work management, code management, test automation, CI/CD, code scanning etc)* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving * Excellent proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter * Proven troubleshooting skills * Continue learning service delivery solutions, technologies, and methodologies * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions * Excellent communications skills required – verbally with customers and all levels of the business, as well as written with technical assessments and
Certifications / Education
* Bachelor's degree in IT, Business, or related field preferred or equivalent work experience * ServiceNow Certified System Administrator (CSA) certification is required * ServiceNow Certified Implementation Specialist (CIS) certification is preferred
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010