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GlideFast Consulting - Telecom Architect
Reference
JBRQ0001010
Description
As a Telecom Architect with GlideFast Consulting, you will bring your expertise in the telecom industry to help our clients succeed. With a deep understanding of Order Management, TM Forum API's, REST API's, and IT Service Management, you will be responsible for the overall architectural design and delivery assurance. GlideFast's Architects have broad technical and process knowledge across a wide portfolio of GlideFast's services and products. They work closely with the Business Process Consultant to create Stories by crafting the technical approach for each. The Architect will be crucial in providing administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.
Responsibilities
* Collaborate with clients to understand their telecom processes and requirements and provide expert guidance and support in fitting those processes into the ServiceNow platform. * Provide expert-level consulting services to clients in the telecom industry, including Order Management, TM Forum API's, REST API's, and IT Service Management. * Collaborate with cross-functional teams to ensure the technical architecture aligns with business needs and requirements. * Provide technical leadership, guidance, and support to project teams and stakeholders. * Stay current with the latest trends and technologies in the telecom industry and recommend innovative solutions to improve business operations. * Develop and implement best practices for coding, testing, debugging, and deployment. * Participate in code reviews and ensure the codebase is clean and well-documented. * Identify and troubleshoot technical issues and provide solutions to ensure smooth system operations.* Build on current platform knowledge by learning new modules and broadening skillset * Utilize strong communication, presentation, and writing skills * Maintain current certifications, keep up to date on all Delta releases * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions * Continue learning service delivery solutions, technologies and methodologies * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving. * Provide relevant expertise in Centers of Excellence (COE) * Provide interview support as needed
Qualifications
* 15+ years of experience in the telecom industry with a deep understanding of Order Management, TM Forum API's, REST API's, and IT Service Management. * 4+ years in a consulting role, delivering software implementations preferable * Strong technical skills in JavaScript, HTML, CSS, databases, and workflow creation * Strong working knowledge and proven experience with OSS/BSS technologies * Strong understanding of the Telcom Service Delivery and Assurance domains * Strong analytical, problem-solving, and decision-making skills * Excellent communication and collaboration skills * Ability to work independently as well as part of a team in a face paced, dynamic environment * Strong consultative skills for software service delivery to lead customers in improving their processes and organizational models * Strong knowledge in ITIL foundation is required * Be a great leader and team player with a record of accomplishment in managing multiple complex tasks * Thorough working knowledge in IT Operations Management or IT Service Management is critical* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving * High proficiency with the English language: written, reporting, verbal/oral communication skills; must be an effective presenter * Excellent communication skills required – verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports * Proven troubleshooting skills * Remain innovative, creative, and self-directed * Continue learning service delivery solutions, technologies, and methodologies. * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
Certifications / Education
* Bachelor's or Master's degree in Computer Science or a related field or equivalent work experience * Maintain active government security clearance if applicable
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Apply For This Opportunity
Reference
JBRQ0001010