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ServiceNow IT Operations Management

ITOM

Optimize IT operations with GlideFast Consulting and ServiceNow ITOM. Harness the power of the Now Platform® to gain complete visibility, automate workflows, and ensure operational excellence.

ITOM Overview

ServiceNow IT Operations Management (ITOM) empowers organizations to optimize their IT infrastructure and services by providing end-to-end visibility, automation, and actionable insights. With ITOM, businesses can proactively prevent outages, manage cloud resources, and ensure high service availability. By leveraging advanced capabilities such as AIOps, Service Mapping, and Event Management, ITOM transforms IT operations into a streamlined, proactive powerhouse.

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Discover Your IT Estate:

Gain a complete, real-time inventory of your IT infrastructure across on-premises and cloud environments. Service Mapping and Discovery provide visibility into critical dependencies, helping you better understand and manage your IT resources.
 

Predict Issues with AIOps: 

Leverage AI to detect anomalies, predict potential disruptions, and resolve issues before they impact your business. AIOps ensures smooth operations and enhances service reliability.  

  

Get Business Service Context:

Understand the impact of IT operations on business outcomes with real-time service mapping and context. Align IT priorities with organizational goals and ensure critical services remain uninterrupted.

Kickstart your ITOM Transformation Today

ITOM Applications & Capabilities

GlideFast Consulting delivers key apps and capabilities for ServiceNow ITOM, offering scalable solutions that adapt to your evolving business needs and customer expectations

  1. Advisory on Now Assist for ITOM

    Get expert advisory services to optimize ITOM workflows, leveraging Now Assist for ITOM to enhance automation, performance, and operational.

  2. Discovery

    Automatically discover and map IT assets across your environment to build a comprehensive inventory.

  3. Service Mapping

    Visualize and map the relationships between IT services and underlying infrastructure for improved service management.

  4. Certificate Management

    Streamline certificate lifecycle management with automated tracking, renewal, and compliance monitoring.

  5. Firewall Audits & Reporting

    Ensure security compliance and optimize firewall configurations with automated audits and comprehensive reporting.

  6. Service Graph Connectors

    Integrate data from multiple sources into Service Graph to create a unified view of your services and infrastructure.

  7. Configurations Management Database (CMDB)

    Centralize and manage configuration data, creating a single source of truth for your IT environment.

  8. Agent Client Collector

    Collect and manage system data with lightweight agents for better visibility and monitoring of your infrastructure.

  9. Event Management

    Automate event detection and incident management to quickly identify and resolve IT issues.

  10. Service Reliability Management

    Improve service uptime and reliability by proactively identifying and addressing potential risks.

  11. Metric Intelligence

    Gain insights into IT performance with AI-driven metrics and data analysis to improve decision-making.

  12. Health Log Analytics

    Analyze log data to detect and resolve issues faster, ensuring a healthier IT environment.

  13. Cloud Accelerate

    Simplify and speed up cloud migration and optimization efforts with automated tools and expert guidance.

Ready to Transform Your IT Operations?

Unlock the full potential of ServiceNow ITOM with GlideFast Consulting and take your IT operations to the next level.