The Sistine Chapel took 4 years to paint.
The Statue of David took 2 years to create.
And Rome wasn’t built in a day.
Now we’re not saying a ServiceNow implementation project should take years to complete, but it requires the expert-level skills and dedication of true artists to create a masterpiece. That’s why it’s crucial to work with true ServiceNow artists who are dedicated to their craft. They have the technical expertise and real-world experience to deliver exceptional solutions and a ServiceNow environment that is tested, efficient, and scalable. In this blog post, we’ll explore what it takes to be a ServiceNow artist and the type of people you will want to hire for your Now Platform™ implementation project.
As you’re vetting ServiceNow experts to join your implementation team, there are several skill sets they need to have. Just about anyone can pick up a paintbrush, it takes a true artist with knowledge and experience to turn a blank canvas into a masterpiece.
An expert ServiceNow implementation artists will have the following skill sets and qualities:
The difference between good and great ServiceNow artist is their deep expertise and willingness to collaborate. A ServiceNow artist is collaborative on their projects. They don’t simply take requirements and work in a silo. Instead, their communication is open and consistent with clients. A strong ServiceNow artist actually challenges a client’s business processes, recommends improved solutions, and bases their recommendations on ServiceNow best practices.
Of course, to implement ServiceNow, you’ll need more than one person on the project. As you plan an implementation, it’s critical to work with a certified and experienced partner to help lead the project. The consultants on the partner team will be familiar with implementation pitfalls and best practices so they will be able to guide you away from avoidable risks. The implementation partner can provide the full team you need for your implementation, including administrators, developers, architects, business process consultants, and project managers.
These are the functions of each role on the implementation project:
Are you planning a ServiceNow implementation and not sure where to start? We put together a step-by-step checklist to guide you through the before, during, and after of a successful implementation. Access your free download here.